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Yakubu Dati: FG cares for air passengers through the Passengers’ Bill of Rights

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Mr. Yakubu Dati, GM Communications FAAN

By Yakubu Dati

The sweeping reform in the aviation sector is indeed changing the perception of the people about government. In a conversation I had with a group of people travelling through the Nnamdi Azikiwe International Airport, Abuja, last week, I can say that the Aviation Ministry has become a signpost for measuring the performance of President Goodluck Jonathan’s administration. As we got down to discussion about the state of the nation, the aviation sector continued to pop-up as a good example.

We had several arguments and agreements about the work of each of the ministries and agencies and how that is affecting the lives of the people positively. And as we couldn’t move away from the Aviation sector, we began to dissect the work being done and its importance for the future of Nigeria. We all agreed that the leadership of the Aviation Ministry is committed to a genuine reform and passionate about it. Perhaps the array of men and women leading the agencies under the aviation ministry gives a strong statement about the ministry’s commitment to a genuine reform.

One of such agencies is the Nigeria Civil Aviation Authority (NCAA) under the leadership of Captain Folayele Akinkuotu. Agency like NCAA is a very critical part of the Aviation Ministry and that makes it a centre point in aviation regulation in the country and elsewhere in the world where a similar agency operates.

Though Akinkuotu assumed the leadership of NCAA not too long ago, the fact that he has been around in the sector helped him to hit the ground running.  He indeed knows what to do and where to touch to bring human face into the aviation reform. He knows how painful it can be for passengers when they are cheated by the airlines and no one is responding to them. He’s aware that the problem has been there for decades and that Nigerians have resigned to fate about it.  At the airports, passengers dare not be sure of when they will arrive at their destinations. Circumstances have forced many to make provisions for disappointments, which have practically become the rules rather than the exception. Many passengers leave the airports dejected on a daily basis because they arrive with their luggage left behind.

The Consumer Protection Unit of the agency (NCAA) he leads receives no less than 50,000 complaints from passengers badly treated by local and international airlines. The complaints relate to lost baggage, poor in-flight service, flight delays and cancellations, amongst others.

So when he was appointed he called for the Passengers’ Bill of Rights. He looked into it and pronto moved to work for its full-scale implementation.

And though the full enforcement of the Passengers’ Bill of Rights will begin this week, it has started to yield fruits because authorities have been taken proactive steps ahead of time to help Nigerians get justice.  For instance some passengers were denied boarding due O/S on FLT BA082/14 JUL ABV-LHR and denied boarding compensation was issued at GBP250 to each of the 9 passengers. They are: Atsiangba H, Apollo A, Apollo J, Apollo D, Esinkuma F, Disu M, Egole A, Okogwu C, and Odeka C.

Also a passenger by name Salihu Abdul Buba who flew on Ethiopian airline in Feb 2012 was refunded the sum of N126,106 which he paid for oxygen that was not utilized and the airline was not willing to refund till the intervention of the Consumer Protection Department of the NCAA.  He was paid on the 29th of June 2013 according to reports.

So as a result of the inconveniences to passengers occasioned by flight delay, the new NCAA Bill of Rights provides that whenever an airline anticipates a delay of its flight beyond its scheduled time, passengers are entitled to some reliefs. For delay beyond one hour, the airline must provide refreshment, telephone call, SMS or e-mail to the passengers. In case of a delay for two hours and beyond, the carrier must reimburse passengers the full value of their tickets.

In instances where the delay occurs between 10pm and 4am, the airline henceforth must provide hotel accommodation, refreshment, meal, two free calls, sms, e-mail and transport to and from the airport.

International passengers with delayed flights for between two and four hours are entitled to refreshment and two telephone calls, sms or e-mail. Delay of four hours or more makes an airline liable to provide the passengers with a meal, two telephone calls, sms or e-mail. For delays at least six hours after the time of original departure, each passenger is entitled to hotel accommodation and transportation between the airport and place of accommodation.

The measure is aimed at checking rights violations by domestic and foreign carriers and already domestic carriers are jittery over the implementation of the new aviation law that is expected to checkmate gross violation of passengers’ rights that has been on over the years. Now,  for boarding priority, every airline is mandated to establish priority procedures and criteria for determining which passengers holding confirmed ticket shall be denied boarding on the over-booked flight if insufficient numbers of volunteers come forward.  If denied boarding involuntarily, the operating airline shall immediately compensate the passengers and offer assistance stipulated in the bill.

There is so much in this bill that now makes air travelers the king in Nigeria and that make it important for everyone to become familiar with the Passengers’ Bill of Rights.

 

Yakubu Dati is the Coordinating General Manager, information and Communications of Aviation Parastatals.

 

 

 

 

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Posted in Nigeria News. A DisNaija.Com network.

Source: Citizens Platform

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Kano Transfers Over 1,000 Almajiris To Different States Amidst COVID-19 Pandemic

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The Kano State Government on Saturday said it has transferred 1,098 ‘almajiris’ to different states of the country.

The commissioner for local government, Murtala Garo, disclosed this while presenting a report before the state’s task force on COVID-19 at the government house, Kano.

Almajiris are children who are supposed to be learning Islamic studies while living with their Islamic teachers. Majority of them, however, end up begging on the streets of Northern Nigeria. They constitute a large number of Nigeria’s over 10 million out-of-school children.

Mr Garo said the Kano government transported 419 almajiris to Katsina, 524 to Jigawa and 155 to Kaduna. He said all of them tested negative for coronavirus before leaving the Kano State.

Despite the coronavirus test done in Kano for the almajiris, the Jigawa government earlier said it would quarantine for two weeks all the almajiris that recently arrived from Kano.

Mr Garo said another 100 almajiris scheduled to be taken to Bauchi State also tested negative to COVID-19.

In a remark, Governor Abdullahi Ganduje said the COVID-19 situation in Kano was getting worse. He appealed for a collaborative effort to curtail the spread of the virus in the state.

Mr Ganduje, who commended residents for complying with the lockdown imposed in the state, said the decision was taken to halt the spread of the virus.

Kano State, as of Saturday night, has 77 coronavirus cases, according to the Nigeria Centre for Disease Control.

The decision to transfer the Kano almajiris is part of the agreement reached between Northern governors that almajiris in each state be transferred to their states of origin.

However, even before the latest agreement by the governors, the Kano government had been transferring almajiris to other states and neighbouring countries after it banned street begging in the state, most populous in Northern Nigeria.

Despite the transfers, however, no concrete step has been taken to ensure such children do not return to Kano streets as there is freedom of movement across Nigeria although interstate travel was recently banned to check the spread of the coronavirus.

 

Sourced From: Premium Times Nigeria

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COVID-19: ‘Bakassi Boys’ Foil Attempt To Smuggle 24 Women Into Abia In Container

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By Ugochukwu Alaribe

Operatives of the Abia State Vigilante Service, AVS, popularly known as ‘Bakassi Boys’ have arrested 24 market women hidden in a container truck, at Ekwereazu Ngwa, the boundary community between Abia and Akwa Ibom states.

The market women, said to be  from Akwa Ibom State, were on their way to Aba, when they were arrested with the truck driver and two of his conductors for violating the lockdown order by the state government.

Driver of the truck, Moses Asuquo, claimed he was going to Aba to purchase stock fish, but decided to assist the market women, because they were stranded.

A vigilante source told Sunday Vanguard that the vehicle was impounded while the market women were sent back to Akwa Ibom State.

Commissioner for Home Land Security, Prince Dan Okoli, who confirmed the incident, said that  smuggling of people into the state poses great threat to the state government’s efforts to contain the spread of COVID- 19.

 

Sourced From: Vanguard News

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Woman Kills Her Maid Over Salary Request

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Operatives of the State Criminal Investigation and Intelligence Department (SCIID), Yaba of the Lagos State police command have arrested one Mrs Nene Steve for allegedly killing her maid, Joy Adole

The maid was allegedly beaten to death by Nene for requesting for her salary at their residence located at 18, Ogundola Street, Bariga area in Lagos.

Narrating the incident, Philips Ejeh, an elder brother to the deceased said that he was sad when they informed him that his sister was beaten to death.

He explained that the deceased was an indigene of Benue State brought to Lagos through an agent and started working with her as a maid  in January 2020.

‘’She reported that her boss refused to pay her and anytime she asked for her salary she will start beating her.

She was making an attempt to leave the place but due to the total lockdown she remained there until Sunday when her boss said she caught her stealing noodles and this led to her serious beating and death,’’ Ejeh said.

He called on Lagos State Government and well- meaning people in the country to help them in getting justice for the victim.

The police spokesman, Bala Elkana, stated that the woman and her husband came to Bariga Police  Station to a report that their house girl had committed suicide.

Detectives were said to have visited the house and suspected foul play with the position of the rope and bruises all over the body which confirmed that the girl had been tortured to death and the boss decided to hang up the girl to make it look like suicide.

He said: “The police moved on with their investigation and found a lot of sign of violence on her body that she has been tortured before a rope was put on her neck.’’

He added that the police removed the corpse and deposited it in the mortuary for autopsy to further ascertain the cause of the death.

Elkana said the matter has been transferred from Bariga police station to Panti for further investigation while the couple have been arrested and will be charged to court.

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Boko Haram Attacks: Buhari Summons Urgent Meeting Of Service Chiefs

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President Buhari and the Service Chiefs in a meeting. (File photo)

Ostensibly alarmed by the latest killings of dozens of soldiers by Boko Haram insurgents, President Muhammadu Buhari has summoned an urgent meeting of Service Chiefs to find ways to stop the trend. 

He has also dispatched the Minister of Defence, Mansur Dan Ali, to the neighbouring Republic of Chad for an urgent meeting with President Idris Deby and his defence counterpart. 

Knowledgeable sources said in Abuja on Friday that the president is worried by on the deterioration of security situation on the Nigeria – Chad Border that has led to the recently increased Boko Haram terrorism in the area.

The sources which did not want to be named in Abuja said: “Nigeria has a Chad  problem in the Multi-National Joint Task Force (MNJTF) put together to secure the Lake Chad basin areas and repeal the Boko Haram terrorist attacks against all the countries neighbouring the Lake.”

The sources noted that Chad is believed to be having their own internal security challenges and this has reportedly led to their pulling away their own troops manning their own border around Lake Chad,  saying: “That lacuna is being exploited by the Boko Haram terrorists, who go in and out of Nigeria, Niger and Cameroon to launch terrorist acts.  This is a clear illustration of the fact that terrorism is beyond national borders.”

When contacted, the Senior Special Assistant to the President on Media and Publicity, Garba Shehu, confirmed that the Defence Minister is going to Chad but said he is unaware of the purpose. 

Meanwhile, the military authorities are said to be in the process of identifying the families of the latest victims with a view to making contact with them. 

Credible sources revealed that it is the reason the president is yet to make any pronouncement on the matter. 

“The President has called an urgent meeting with the Service Chiefs, as well as the fact that families of the latest victims of the Boko Haram are being identified and contacts made before a government pronouncement on the tragic attacks. This, it is understood, is the reason for the silence of the government over the incident,” the source said. 

 

Sourced From: Tribune

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